We are Teva Pharma Australia Pty Ltd ABN 41 169 715 664. Protecting your privacy is important to us. This policy explains how we manage personal information.
and hold about you may include:
Without this information we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us. Teva will not collect sensitive information without your consent (such as information about your beliefs, religion, race, health status, relations, sexual preferences and practices and associations) unless it is necessary to do so in order for us to communicate or do business with you in the course of providing Teva’s services (including where we need to do so to meet drug safety surveillance requirements), or if you voluntarily provide it to us on an unsolicited basis and the collection is reasonably necessary for us to perform our functions in doing business with you.
Information about our handling of personal information (which will include health information) as part of our drug safety surveillance program is set out in the Teva Privacy Notice for the Drug Safety Surveillance Program, available here.
We collect personal information about you in the following ways:
In some cases we may be required by law to collect certain types of personal information about you. For example, this can be the case in relation to our drug safety surveillance program, details of which are here.
Where we collect personal information from you, we will generally do so directly ourselves. However, in some cases we may collect personal information from a third party, such as through your representatives, contractors who provide services to us, or third parties who refer you to us because they think you may be interested in our products or services.
We use personal information that we collect about you for the following purposes:
We may from time to time use your personal information in order to send you marketing materials about products or services that we think you may be interested in (including in some cases products and services that are provided by a third party). You can opt-out of receiving marketing communications from us by contacting us at firstname.lastname@example.org. We may also use and disclose your information for other purposes as authorised by you, or in accordance with your requests or instructions.
We may share personal information about you with:
In some cases the people to whom we disclose your personal information may be located overseas and may be subject to different privacy regimes. The countries in which these people are likely to be located include Israel, the United States of America, Canada, India and Australia. This is because your data will be hosted on a database that is accessible by us globally. We have contracts and policies in place to ensure that your data is handled in accordance with all applicable privacy laws and with confidentiality obligations where they apply.
We take reasonable steps to ensure that any of your personal information which we hold is accurate, complete and up-to-date. These steps include promptly updating personal information when we are advised that the information has changed, checking our contact lists for accuracy, and providing individuals with a simple means to update their personal information.
We store personal information for as long as it is needed for the purpose for which it was collected or as required by law. We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats.
If you want to access any of the personal information that we hold about you or to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact us using the contact details set out below. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request.
We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal information and think we may have breached the Australian Privacy Principles, or any other relevant obligation, please contact us using the contact details set out below. Complaints must be lodged in writing. We will deal with the matter within a reasonable time, and will keep you informed of the progress of our investigation.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved satisfactorily, you can contact us to discuss your concerns. You are also entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website.
We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website.
If you need to contact us or want any further information from us on privacy matters, please contact our privacy manager at: